The job responsibilities of a Store Manager can be summed up
with the profit triangle. The three sides of the triangle are increasing
sales, increasing margins, and reducing expenses. This is a broad and
all encompassing responsibility that can be accomplished by following
the policies and procedures that the company has outlined and by
supervising, training, and developing your employees. Some of the
specifics of your responsibilities are listed below (This is meant to be
a summarized listing and in no way a complete listing of duties).
q
OPENING
- Arrive at the store no later than 7:15am each day in order to have the
bay doors open. This time should be used to review the store’s
deposit before it’s sent to the office and to review the invoices from
the prior day to insure that the customer’s best interests were served
and that the work was properly and legally invoices.
q
SECURITY –
The building to be
secured locked, and the alarm set each evening. Manager to answer
and respond to all alarm calls. The parts and Tire stockrooms
locked at all times during and after business hours. Take daily
tire count and report variance and submit monthly tire inventory to
Corporate. Insure that the cash drawer and daily receipts locked
in safe nightly. Verify that B-50 balances daily and all monies
were received as written.
q
ADMININSTRATIVE –
Organize, plan,
and submit a weekly schedule including lunches (employees working more
than 6 hours must have a lunch break and have a 10 minute break every 4
hours). Review employee timecards daily and sign them every Monday
before sending to the office. Maintain showroom, waiting area,
shop area and outside grounds in a clean and orderly fashion.
Monthly staff meeting, including safety meeting. Maintain inside
and outside displays including current P.O.S. materials. Keep up
file on appreciation calls, 1 to 31 file and commercial account log.
Ensure all paperwork by B.A.R. regulations. Work assignments of
all store employees including service work and cleaning detail.
q
HUMAN RECOURCES –
Interview,
verify 3 years or 3 employer’s references on all hires, make the hire
decision, and staff all employees in your store. Handle all discipline,
reprimands, suspensions and terminations in your location (employees
must be given final wages at the time of separation, so plan ahead and
pick-up the final check or send the employee to the office for
separation report). At all times you should work to train
and develop your employees. When time permits role-play or show
your Associates how to perform their work. Submit quarterly
reviews on all employees.
q
CUSTOMER SERVICE -
Insure 100%
customer satisfaction. This includes printing the previous days
audit trail and making daily follow-up calls to review the sales of your
employees and that you met the customer’s needs. Show and explain
all old parts and verifying that the work was done as invoiced.
Handle all in-store complaints. Insure that all Customers are
handled in a prompt an efficient manner including, greeting customers,
answering phones, writing tire and service work orders, receiving
payment and describing services done and applicable warranties.
q
POLICY ADHERENCE
- Scher Tire’s Mandatory Sales Steps must be explained, taught and
followed by all employees. It is your responsibility to insure
that these programs are in adherence. As the Manger you should be
an example and a leader in these areas (see Scher Tire MSS training
guide).
q
DRESS CODE –
You are provided a
choice of three shirts, which include a polo and a white or blue oxford
shirt (ties optional), pants should be dark blue or beige slacks (no
shorts or denim material). Our success depends in large measure
upon the image presented to our customers and the general public.
Because it does, a neat, clean, and business-like appearance is
important. Clothing, hair and jewelry should not call attention
because of fit, color, or radical style.
q
LEGAL REQUIREMENTS
– You are responsible to insure that all transactions are conducted in a
manner that is consistent with the requirements of the Department of
Consumer Affairs as detailed in the Bureau of Automotive Repair’s “Write
it Right Guide”. You are responsible to insure that all work that
is invoice is completed. As the Manager in direct charge and
supervision of the store, the Department of Consumer Affairs may hold
you personally liable. You are responsible for all State and local
regulatory requirements including but not limited to the BAR, OSHA,
Environmental issues, Mandatory postings, and the Injury Illness and
Prevention Plan
q
SAFTEY ADMINISTRATOR
– You are the Safety administrator. You are responsible to hold and
document monthly training meetings and insure OSHA compliance. All
liability or industrial accidents must be reported immediately as the
Company is allowed only 24 hours to submit to the insurance carriers.
q
EMPLOYEE TRANING
– As the Manager you are responsible to educate and develop employees at
all levels. New employees must be monitored and checked off before
they are allowed to perform work. As time allows, you should Greet
customers and invoice customers to set an example and insure that Sales
Programs are in adherence.
q
NET PROFIT
– You are responsible to manage and control all of the variable business
expenses and make continual buying decisions based on time requirements
and the margin on your cost of sales. You are to evaluate and
determine what jobs should be performed by our employees in-house,
possible sublet options, or when your store lacks the equipment or
technical expertise then you should refuse the job. As such, you
should be involved or aware of all work on estimates or invoices.
q
DEVELOP CUSTOMER BASE
-Must be able to maintain and develop the stores customer base.
This base is measured in the average number of cars written per day and
the overall customer satisfaction index.
q
OPERATE A WORLD CLASS
FACILITY - Must
operate a “World Class” facility where our customers enjoy the comfort
and trust associated with a clean professional outlet.
q
MANDATORY SALES STEPS-
Every employee in the outlet must follow the mandatory sales steps
q
NOTIFICATION
– You have the duty to inform the proper staff officials whenever any
improprieties or wrong doings affect the company and to immediately
notify the office of any industrial or liability claims.
q
CUSTOMER SERVICE
– As time
allows, you should continue to be involved in the sales at the counter.
By greeting customers, answering phone, writing tire and service work
orders, and explaining repair options you’ll set an example and insure
that Sales Programs are in adherence.
SUBMIT A RESUME
